Shipping and Warranty

Shipping

We ship our products WORLDWIDE every work day Monday to Friday. If the items you are ordering are on stock, they will be sent in 1-2 working days depending on the size of your order.

If you have an urgent order please let us know in the notes of your order. We will do our best to deliver the products to you in time.

We use DHL Express as our sole shipping service. EU delivery takes 1-2 working days, USA and Asia delivery takes 2-5 working days.

Import duties and customs fees are not included in our price. If your shipping address is inside the EU tax zone, VAT is added automatically in the checkout procedure.

Warranty

All Retra UWT products are included with a minimum 1 year Retra Warranty. All repairs or replacements under warranty are FREE of charge. We see it as our responsibility to take care of our products even after the warranty period expires. Please contact us if any issues arise with our products at any time.

Repairs can be done in our workshop or a spare part is sent with instructions for replacement in agreement with you.

Our products are mostly hand made which may result in some variations in finish and color.

If you have any questions about shipping or warranty please write to us at help@retra-uwt.com.

We usually respond within 24h (except weekends). If you haven't received a response it probably means your message got stuck so please try again.