Shipping and Warranty
Shipping: We ship our products WORLDWIDE every work day Monday to Friday. If the items you are ordering are on stock, they will be shipped in 2-3 working days depending on the size of your order.
If you have an urgent order please let us know in the notes of your order. We will do our best to deliver the products to you in time.
We use DHL Express as our sole shipping service. EU delivery takes 1-2 working days, Worldwide delivery takes 2-5 working days.
When shipping products outside of EU the import duties and customs taxes are not included in our price.
Warranty: All Retra UWT products are included with Retra Warranty for a period which is indicated on the product page.
All repairs or replacements under warranty are FREE of charge (including Express shipping if necessary).
Repairs can be done in our workshop or a spare part is sent with instructions for replacement in agreement with you.
We see it as our responsibility to take care of our products even after the warranty period expires and we will service them FOREVER. Please contact us if any issues arise with our products at any time.
Our products are mostly hand made which may result in some variations in finish and color.
If you have any questions about shipping or warranty please write to us.