2 year warranty extension for 1x Retra Flash
Upon purchasing the Retra Flash you can choose to extend the original 2 year Retra Warranty by an additional 2 years (maximum total is 4 years of Retra Warranty).
The Retra Warranty includes Free of charge repairs or replacements of parts which have become defect and do not allow the photographer to use the product in the original specification. This includes Free of charge Express shipping of the product from and back to the customer or the sending of the part for replacement.
Some deviation from the original specification is allowed due to usage and ageing and will not be covered by the Retra Warranty. If you encounter a defect please contact us via email and include images of the problem together with a description.
Repairs can be done in our workshop or a spare part is sent with instructions for replacement in agreement with you.
We see it as our responsibility to take care of our products even after the warranty period expires and we will service them FOREVER. Please contact us if any issues arise with our products at any time.